Effective Monday, May 5th, the contact numbers for card activation, PIN changes and lost or stolen cards have changed. The new contact numbers are as follows for your convenience:
New Card Activation and PIN Changes (800) 992-3808
After Hours Lost/Stolen Cards (800) 472-3272
Recently, it has been brought to our attention that some members are receiving calls or texts stating that their debit card has been suspended or is inactive. The caller then gives instructions to the member to either enter their full debit card number using a telephone keypad or asks that the member call a number that is NOT associated with Wave Federal Credit Union. This is known as "voice phishing," a scam method used by fraudsters to gain access to private personal and financial information from members over the phone.
As a reminder Wave Federal Credit Union does NOT request card, account information or PIN information from members over the phone or via email. If you receive a call or email asking you to reveal personal or confidential information, please do not give out your information. If you have questions about an email or phone call you receive, log in to our website directly by typing www.wavefcu.org in your browser to send us an email, contact one of our Member Service Representatives at (401) 781-1020 or visit any local Wave Federal Credit Union branch office before divulging any information.
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